Customer Satisfaction Policy
At Living Kashmir Travels we put the requirements of our customers first and for us all our customers are very special. We have carefully cultivated a special type of customer care culture at every level of the organization. We recognize that every customer is different and travel and tourism being a highly personalized industry; we try and invest a lot of time in understanding the requirements and expectations of each customer fully. Please read our doctrines on customer satisfaction to understand our policies better.
- On arrival at our travel help desk our CSE (Customer service executive) will greet you politely and spend some time in understanding your requirements, budget limitations and travel preferences. Accordingly he/she will suggest a suitable travel and conveyance plan for you but you will also be given multiple options to choose from.
- At Living Kashmir Travels we have very high standards when it comes to selecting vehicles that we provide to our customers during tour plans. Each vehicle that we offer is in immaculate condition and we do not associate ourselves with any vehicle that is more than 3 years old.
- All Vehicles have valid permits as this prevents official trouble and en route problems.
- There are no private vehicles used in our travel operations. We insist on our travel partners and associate service providers to use only commercial vehicles as they are declared as road friendly by relevant authorities.
- All our associate drivers have valid license, well trained and can speak and understand English, Hindi and one vernacular language.
- Every car has proper insurance and is kept comfortable, hygienic and fresh smelling.
- We insist that our associate drivers adhere to well structured and timely pick up schedule.
- All our vehicles have good quality air conditioning
As an industry leader in the travel and tourism sector we understand that nothing should be more important than the safety and security of our clients. We take every possible precaution in ensuring a safe journey for our customers and we rely on only our known network of drivers and travel servicemen. We use internal networks and advanced technology to keep track of the activities of our drivers. Our safety and security record is so impeccable that 100% of our clients would recommend using Living Kashmir Travels to friends and family members. We are especially vigilant in taking care of safety for female travelers.
As an enterprise we are quite old school when it comes to following perfect manners and ensuring that our staff does the same. You will always notice that our staff is ready with words like thank you and please and they will never be impatient or abrupt with you.
- Our drivers will always help you with your luggage.
- If something is guaranteed on paper at Living Kashmir Travels we will fulfill our guarantee.
- Our customer service cell is active 24×7 all year to provide you back end support and assist in issue resolution.
- We have a quick and efficient complaint addressed and query resolution system.
- If you send us a mail or a query we will get back to you within 1 working day.
At Living Kashmir Travels we ensure that you get on from a rocking start to a glorious finish!!!